Using a Rolodex of firefighter names and contact information, a captain at the Farmington Fire Department in Farmington, New Mexico, spent six hours daily calling the department’s professional firefighters to fill three shifts at six stations. Firefighters sometimes worked six or seven days consecutively, creating fatigue issues. Overtime also wasn’t awarded equitably, as firefighters known for accepting overtime got the calls or some accepted overtime and then passed it on to friends in the department.

What Farmington Fire Department needed was a solution that could:

  • Provide highly configurable and versatile functionality to enable extensive scheduling automation
  • Quickly schedule firefighters for regular shifts, overtime, and major events to ensure proper coverage
  • Ensure schedules comply with collective bargaining agreements and department policies
  • Assign overtime fairly and follow rest requirement rules designed to curb firefighter fatigue
  • Optimize scheduling, communication, and deployment of public safety personnel
“Workforce TeleStaff calls who it needs to, rotates people on multiple sign-up lists or overtime lists, and notifies them at the end of the day which position they’re working or it calls them to offer them the position. It handles over 90 percent of our scheduling.”

Mark Mordecki


Using the Kronos® Workforce TeleStaff™ solution, Farmington Fire Department is optimizing scheduling of public safety personnel according to collective bargaining agreements, helping the department create equitable schedules and overtime assignments, improve communication and compliance, and centralize real-time labor data to help control labor costs.

Workforce TeleStaff

  • Create fair, equitable schedules that comply with union,  HR, and other organization rules and policies
  • Ensure qualified and available employees are scheduled based on certification requirements
  • Apply rules-based overtime assignments in order of entitlement and provide audit tracking
  • Make outbound calls to fill open shifts — according to each position’s required qualifications — in minutes instead of hours
  • Relay scheduling communications and document all communications

Compliance Tools

  • Follow built-in collective bargaining agreement rules for consistent application across the department
  • Help ensure equitable overtime assignments according to union rules
  • Enforce rest requirement rules to minimize firefighter burnout and fatigue and support firefighter safety


After purchasing Workforce TeleStaff through a grant, Farmington Fire Department now takes just 30 minutes daily to double-check the solution’s scheduling assignments. Extensive solution automation has enabled the department to train multiple people, including stand-ins, to easily manage the roster. Configurable fatigue rules ensure firefighters work no more than the maximum number of regular and overtime hours before taking required time off. Built-in overtime rules assign firefighters overtime equitably, rotating them to the bottom of the list after an assignment. To curb rapidly rising overtime costs, the department used the solution to adjust and shift staffing while providing safe coverage. With an audit trail that tracks all solution communication and staffing modifications, firefighters feel confident that assignments are fair.


for a captain to review staffing
using Workforce TeleStaff


boosts firefighter satisfaction and
helps ensure firefighter safety