With approximately 200 locations, Community Bank System Incorporated needed a workforce management solution that could be customized into various setups for their various sites. They were looking for insight into how each branch was running, and wanted a way to maintain labor costs while providing exceptional customer service. In order to meet their goals, they needed better visibility into operations and a system that automated their manual efforts.

What Community Bank System Incorporated needed was a solution that could:

  • Deliver real-time employee data they could leverage to improve operations
  • Accurately schedule employees across multiple locations
  • Automate complex payroll requirements to achieve the perfect paycheck
  • Monitor accruals and track absence management to support compliance requirements
“Prior to using Kronos we had approximately a five percent error rate in our payroll…to me that’s completely unacceptable. Since we’ve implemented Kronos fully across the organization, our error rate is pretty much zero.”

Lori Semmel
Director of HR Operations


Kronos® helped Community Bank better manage their workforce with real-time data and tools to increase productivity, reduce labor costs, and compliance.

Workforce Timekeeper

  • Track, manage, and control employee time and attendance to reduce payroll inflation and manual errors
  • Minimize compliance risk by enforcing and tracking complex compliance requirements such as FLSA, ACA, and union rules

Workforce Manager

  • Streamline interactions between employees and managers with easy access to information
  • Improve workforce satisfaction without getting bogged down in administrative tasks

Workforce Employee

  • Deliver real-time answers for daily questions that save time for employees and managers
  • Empower managers to work on higher-level, more strategic activities and achieve overall business goals


With powerful scheduling, payroll, and compliance tools from Kronos, Community Bank was able to gain greater insight into their workforce and operations to schedule the right person with the rights skills at the right time. The Kronos solution gave Community Bank the right tools for analysis and helped manage labor costs against budget and location. Payroll errors have been virtually eliminated, and accruals are no longer a guessing game since everything is tracked automatically in the Kronos system. Reports are generated to gain visibility into where and when employees are working, which helps monitor compliance and manage pay rules.


helps reduce labor costs
and drives productivity


helps maintain compliance
and better manage pay rules