Just for fun, I googled the meaning of workforce management to see what would come up. After reading a few definitions, I noticed a couple commonalities between them. They described workforce management in an operational sense and mostly in terms of the process or technology needed to manage and maintain employees. Yes, all of this is true, but there's more to it when thinking about workforce management from a Kronos perspective.
Read more: http://www.businessdictionary.com/definition/workforce-management.html
After employees have been hired, the "workforce" needs to be managed so that they know what to work on. Typical areas of focus include scheduling employees work hours, planning work responsibilities and duties, working as a team, and tracking results of the work efforts. Also called employee relationship management.
Read more: http://www.businessdictionary.com/definition/workforce-managemen
Managing your workforce is an ongoing and evolving effort. It's not a one-and-done matter to solve. As your business matures and grows, your approach to workforce management will likely evolve with it. Workforce Central Advisory Services is your strategic partner for long-term success with your Kronos solution. Any Advisory Services strategic advisor will tell you that workforce management is more than technology. It's gaining best practice insight to support your journey with your Kronos solution and building a strategy that will ensure you’re aligned with your business objectives.
And with 40 years of workforce management expertise, Kronos Advisory Services strategic advisors are here to help you outline and execute on your plan. They're able to put themselves in your shoes because they've been there. They know the industries inside and out from numerous workforce management engagements in their area of expertise and also from experience working in the industries themselves. To learn more about Advisory Services in your industry, visit the Workforce Central Advisory Services page on the Kronos website.
So, why does this matter? Here's the value, if you ask me. When your workforce management efforts are aligned with your business goals, you'll be in a far better position to optimize your most valuable asset — and that is your workforce. From there, a well-managed workforce contributes to happier employees. Having happier employees tends to influence the customer experience for the better. And a positive customer experience leads to better business results. It all fits together! That's the big picture view.
But don't take my word for it. Hear directly from one of our Kronos strategic advisors about the value Advisory Services can provide.