As former HR practitioners, Kristen Hug and Jocelyn Zenk know what it’s like to have a massive to-do list. Depending on the size of your organization, HR practitioners may wear many hats and handle many tasks, including:

Employee Relations Employee Retention
Payroll Legal Compliance
Performance Management Benefits
Talent Acquisition Human Capital Concerns

 As jacks of all trades, Kristen and Jocelyn quickly learned how to master technology to help simplify everyday responsibilities. The more you can learn about your HCM software, the more value you will get out of it. That’s why they created the Customer Success Talks Series! 

This series offers several quick, actionable videos that are no longer than five minutes. The main focus of these videos is to give insights into various UKG system areas, help you connect with your employees and managers, and further your company initiatives. Trust me. You don’t want to miss these new videos. 

 

CS TEll ALL

 

As of today, Kristen and Jocelyn have put together four videos. Check out what topics they’ve covered so far. But don’t worry, they’re not stopping here!

  • Performance Management in a Pandemic World: Grab a quick cup of coffee and take four minutes to learn how you can make a difference in your workforce during performance management season, both during a pandemic and when we all can return to more normalcy. 
  • It’s the Benefits Fizz that does the Biz: Open enrollment planning starts now. Take less than three minutes to get best practices about preparing your system for open enrollment, ways to communicate needed dates and individualized communications, and mobile capabilities. 
  • Community Tips and Tricks: Community is a vital resource that all administrators should use to get the most out of their systems. This three-minute video covers tons of resources (like getting started using the system if you are new to UKG or the latest functionality from new releases). There are also countless opportunities to collaborate with like-minded, process-improving HR peers or even hear from product experts.  
  • Document Storage: As we embrace technology and become paperless, it becomes even more vital to understand how and for how long we can store our documentation in the UKG Ready™ system. In this three-and-a-half-minute video, glean a few quick ways you can start to ditch the paper and automate the retention process. 

Have any topic suggestions for Kristen and Jocelyn? We want to hear from you! This series is meant to give you insight into different areas of your UKG Ready solution. If there’s a topic you’re interested in, we want to cover it. Please give us your feedback here, and then join the discussion in Community!

 

About the Authors: 

Jocelyn

 

Jocelyn Zenk: As a former HR Business Partner in the Manufacturing, Education, Technology and Financial Services spaces, Jocelyn uses her love of human capital and the impact it can make on the business, to help her clients derive the most value from the UKG Ready Platform.

 

Kristen

 

Kristen Hug:  A Customer Success Manager within the UKG Ready Customer Organization. She has 5 years of Human Resources experience and was a previous UKG Ready Customer prior to joining the Customer Success Organization. With her previous experience, Kristen works with UKG Ready customers to ensure they are getting the most value out of their platform and overall UKG user experience.
 

Published: Wednesday, March 31, 2021