We all come across situations in life that are simply out of our control. Two weeks ago, for example, there was a bird sitting in a tree, and I passed underneath that tree with impeccable timing. Let’s just say it was by far the worst hair day I’ve ever had.

In stark contrast to that Wednesday morning setback, rolling out a new technology solution to your organization is something that can be planned from start to finish. And, as you can imagine, the outcomes are better aligned with your organization’s defined business goals when a strategy is put in place. But here’s the catch – even if your solution is intuitive and your deployment is on point, your project can’t be considered completely successful until your people embrace and adopt the technology itself. This is what change management is all about – bridging the gap between system deployment and acceptance from your people.

Put Your People First: Adoption is the key to change management success

A successful transition starts with engaging users. But how? Pick up a few tips that might work for you in the new change management resource, Put Your People First. This piece features three retail customer stories alongside change management best practices and highlights how focusing on the people side of change helped them reach success. Here’s a sneak peek at the challenges they faced but click the link above to read about how each company reached the right people at the right time with the right message!



  • Scheduling obstacles prompted a specialty fashion retailer to rethink its workforce management strategy
  • Disparate systems for managing forecasting, scheduling, and costs for hundreds of thousands of employees across the U.S. made it difficult for a supermarket chain to gain real-time visibility into the workforce
  • A quality of life service provider lacked the real-time labor visibility needed to control costs, improve productivity, and manage compliance across more than 4,000 U.S. work units

“It’s all about the people part of change. Our job is really to get people to want the change, to get people excited about the change, and to see themselves being successful in the new environment. We need to provide them with the capabilities to do that ... so we don’t revert back to old behaviors.” – Director of Change Management, Quality of Life Services Provider

And as we’ve assured many times before, you don’t have to go at it alone. Advisory Services strategic advisors will work with you to evaluate your current procedures and make actionable recommendations to help ensure your workforce management program supports your business goals!

Published: Tuesday, May 22, 2018