Think about the apps and technology solutions you use daily. Those you like the most are probably intuitive, easy-to-work-with applications. Have you ever thought about why user interfaces are built to appear and function the way that they do? Why your experience as a user is positive or effortless, for example?

The answer is often rooted in the research. User research is the foundation of the user experience; the reason technology looks and feels a certain way. And while it takes place behind the scenes, the results captured from observations and various tests directly influence decisions related to product functionality, design, and development.


I’m thrilled to share this podcast featuring two experts on the Kronos User Research team, Rachel Goodenough and Rob Nickerson. Our conversation scratches the surface of what is the exciting and intricate world of user research – where discoveries are made about how people interact with technology and the innovative developments that will generate an even better user experience.

Here’s a quick peek at a few of the topics highlighted in our discussion:

  • The user research process: what studies involve, where they’re conducted, and who takes part
  • The influence on the customer experience
  • Conversational UI

Hope you enjoy!

Published: Thursday, May 31, 2018