Published: Jul 20, 2017
Building off of Tuesday’s topic on Implementation and Kronos Paragon, here’s the last post in this year’s run of Megan’s Maxims.
“You’ve got to start with the customer experience and work back toward the technology.” – Steve Jobs
The same holds true when launching a project and rolling out a new tool or process to your organization. You must first define your stakeholders before diving too far into the details – because, without the support of the decision makers and those who will be influenced, you lack the foundation for a successful final outcome right from the start.
Define your stakeholders – Analyze their level of influence and interest in the project and group them based on how closely they need to be involved. This initial step is key to:
- Comprehending the challenges at hand
- Deliberate the pros and cons of differing approaches
- Prioritize project items
- Implement the solution
- Promote the system
- Evaluate the overall success of your efforts.
Develop a communication strategy – Determine the best ways to reach your stakeholders and how often to engage them with a planned communication schedule.
Prepare for the project – Perform a risk/change impact analysis. Identify your advocates and detractors and put a strategy in place to proactively resolve conflict.
Engage the team – Work with your stakeholders and help them to mitigate risk. Provide direction on tasks to complete and deadlines to meet, and use this information to extract solution benefits.
Evaluate success – Listen to your stakeholders and act on the feedback they provide to make improvements, whether that means implementing an incremental change, or possibly, starting fresh.
Keeping these best practices in mind will help ensure you push forward a carefully executed project that brings maximum value to your workforce. For more information and guidance on how to achieve success, visit the Services tab on the Kronos Community!