The link between employee engagement and customer experience

Employee engagement and customer experience are two of the most important matters for organizations to consider. They might seem like separate concerns, but studies show they are related. In fact, it’s more likely to have one of them if you have the other.

Here’s what I mean. An infographic by the Temkin Group reveals that companies with highly or moderately engaged employees have significantly better customer experience than their competitors with less engaged employees. And if you think about it, it makes sense that leaders in customer experience have higher employee engagement. Your employees are the ones who create the customer experience after all – whether through direct interactions or through contributing ideas to product design and development.

I couldn’t help but think about Kronos while reading through the Tempkin Group's infographic. We’ve received many Best Place To Work nominations, recently being named a Best Place To Work in Indiana (celebration pictured above), and have also been recognized by the Customer Relationship Management Institute LLC with its NorthFace ScoreBoard Award for excellence in customer satisfaction for the 18th consecutive year!

Our engaged and inspired workforce is the foundation of these accomplishments. Kronos believes businesses are powered by great people; these are the well-known words of our CEO Aron Ain. And it’s these great people who contribute to the success of the organization every day through demonstrating our culture of caring in our customer interactions.

They do what they do for you! And don’t forget, you can engage with our engaged employees in the Kronos Community.

Published: Thursday, April 26, 2018