Published: Apr 03, 2018
“Every customer deserves an investment in their success, and when your customer is at the center of everything you do, success is easy.” – Jennifer Dearman; Vice President, Global Customer Success at Kronos
A MindTouch Top 100 Customer Success Strategist, Jennifer Dearman is leading the charge at Kronos. And today, Working Smarter Café features her speaking about the recently built Kronos Customer Success program.
Roughly one year has passed since the program launched, but the idea of customer success isn’t new to Kronos. Our philosophy has always been to put customers first and to create the experience customers expect from a workforce management partner. Kronites on teams worldwide practice the Kronos way every day, leading customers to smart decisions, connecting them to Kronos experts and each other, and empowering them with the resources they need to succeed.
What’s new to Kronos is our dedicated Customer Success organization. It’s their responsibility to be advocates and partners for our customers throughout their entire journey. They know what success looks like within your industry because they’ve personally walked along the path before, and they can help transform your employees into your greatest assets.
Check out Jennifer’s message!