The retail landscape is changing, and there are two notable catalysts – the millennial generation and workforce management technology. Many retailers are using workforce management solutions to connect with millennials from both an employee engagement and customer experience perspective. In this podcast, Kronos project managers and retail advisory services experts Preeti Bhat and Derick Gerloff talk about how the intersection between millennials and technology has influenced the way retailers operate.
Here's a sneak peek of a few discussion topics — all from the millennial lense:
- How retailers can ensure a happy workforce of associates that delivers a positive customer experience
- How technology plays a role in engaging employees
- The value of mobile in retail
- The convenience of omnichannel offerings
When you consider the growing population of millennials in the workforce, it’s clear that retailers must find millennial-focused strategies to increase employee satisfaction by making it easier for associates to deliver positive and effective service to customers.
For more retail-related thought leadership content from the Advisory Services team, check out the retail content library on Kronos.com. Existing Kronos customers can also connect with Preeti and Derick or other Advisory Services team members by joining the Kronos Community group titled Global Best Practices - RET/HOSP/FS.