We hope everyone is holding up well and staying healthy in this unpredictable new world we now live in. As a pulse check, we have gathered a few of the frequently asked questions from the Kronos Community COVID-19 (Coronavirus) Discussion Group to ensure you continue to get the support you need and to ensure you are still getting the most out of your Workforce Dimensions™ suite from Kronos®.

Eight FAQs for Workforce Dimensions 

WFD COVID-19 Frequently Asked Questions

Q: Is there a way to be notified about COVID-19 posts that pertain only to a certain product? 
A: Yes, we’ve been sharing most COVID-19 (Coronavirus) Discussion Group posts in related product groups for visibility. If you follow the group for your specific product and set yourself up for email notifications, you won’t miss product-relevant COVID-19 posts.
Below are the primary product groups we are sharing to:

In any group, you can set/change your email frequency to:

  • Every Post
  • Daily Digest
  • Weekly Digest
  • Limited (none)

We recommend that you change your COVID-19 (Coronavirus) Discussion Group email frequency to Daily Digest. You’ll receive a daily email each morning that will provide insight into what’s happening in the product groups that are important to you.

Q: What is the best way to clean clocks? 

A: You do not want to use alcohol-based cleaning products or solvents such as benzene or acetone to clean your time clocks or biometric scanners. Those chemicals may cause damage and potentially render the time clock and scanner unusable. Keeping hand disinfectant near the clocks is highly recommended, and the use of a stylus can reduce the amount of clock touching. 

You can refer to this knowledge base article for further direction. 

Q: If Kronos takes care of our taxes, will the tax credit be given weekly or at the end of the quarter? If weekly, how can I verify it was given for the payroll processed this week for those out on Families First Coronavirus Response Act (FFCRA) leave?

A: The FFCRA codes created by the Kronos Product team will offset the tax credit for tax liability purposes. Please note that the functionality of the codes remains in development. Please continue to follow the COVID-19 (Coronavirus) Discussion Group and Kronos Payroll Services Discussion Group for the latest updates.  

Q: When an employee submits a leave of absence case request, is it possible for them to attach a supporting document at the same time (e.g., a medical certificate)?

A: It is not possible currently — however, there are user-definable data fields that allow a user to store a URL or file location link.

Q: What impact has COVID-19 had on the Kronos supply chain?

A: There is no impact to product delivery. Kronos has a robust supply chain, and we are working with our partners and suppliers to manage through potential impacts. We continue to monitor and manage the situation globally to minimize business impact to our customers.

Q: Is there a central place we can go to find more information regarding product updates related to the FFCRA and the CARES Act legislation?

A: Yes, to provide you with updates around FFCRA and CARES Act legislation, product updates, and supporting documentation, we have created a knowledge article that centralizes all of this information. We will update it when new information becomes available.

Q: Is there a way to avoid triggering schedule violations from expired certifications of employees? Our organization relies upon skills and certification rules for scheduling. 

A: Yes. To start, temporarily bypass the schedule rule violations so that you can build schedules without worrying about expired certifications triggering a violation. Check out this job aid, which will walk you through the process. 

Q: Is it possible to pay employees for their scheduled hours even if they’re unable to work those exact hours or punch in at a time clock?

A: Consider using a Group Edit function in a Dataview to pay employees based on their scheduled hours instead of their clocked hours. Alternatively, use Pay from Schedule to populate employee timecards with data from their scheduled arrival and departure times instead of their actual punches. These two job aids can assist you. 

Looking for additional support related to workforce management issues to get you by? Check out this handy knowledge article to access helpful job aids.  


Kronos Community Is Key 

If you have a question related to the COVID-19 crisis and your Kronos solutions, don’t hesitate to head to Kronos Community and ask it in the COVID-19 (Coronavirus) Discussion Group. A slew of Kronos experts is chiming in to help provide answers. And you can also find useful resources in the COVID-19 Resource Center. Check out this blog to help you navigate and find the resources you need in Kronos Community. 

Published: Thursday, April 23, 2020