The content for this blog post is brought to you by Andrea Davis – Kronos product manager and Workforce Central expert.


There are three types of scheduling problems; and if you’re a nurse manager, retail store manager, or any other role who manages employee schedules, you’re probably quite familiar with them.

  • When you don’t have enough people scheduled to work, productivity isn’t up to par, and you risk having disengaged employees on your hands due to burnout.

  • On the flip side, too many people on the job isn’t smart spending of your hard-earned revenue. You’ll end up with unnecessary labor costs.

  • And if you don’t have the right people with the right skillsets when you need them, you could fail to comply with important labor laws and regulations.

Scheduling can be a complex process, but your Workforce Scheduler solution helps you put the right person in the right place at the right time for the right cost. I sat down with Kronos product manager and Workforce Central expert Andrea Davis who explained how four specific Workforce Scheduler features can help users steer clear of these business issues. Here they are!

  • Schedule rules

  • Metrics

  • Automated schedule generation

  • Employee self-service

The three types of scheduling problems and how to manage them

Schedule rules help mitigate compliance risk

Automated schedule rules help ensure that you’re not violating any labor laws when creating and editing your employee schedules. Define maximum hours for minor employees, for example, or comply with country-specific legislation. The one thing you should know about schedule rules is that there are SO MANY. You decide which ones provide the most value to your organization’s scheduling approach.

Learn more in a blog post all about schedule rules coming soon!

Metrics help control labor costs

Scheduling metrics provide detailed measurements that identify scheduling inefficiencies. For instance, at the root of high business costs is often a pile of unplanned overtime – and underneath that could be ineffective scheduling processes in need of improvement. With metrics that help you analyze your scheduling approach – like comparing actual hours to scheduled hours and viewing variances – you can understand the story from start to finish and make the right decisions to control the cost of your labor.

Learn more in a blog post all about scheduling metrics coming soon!

Automated schedule generation increases productivity

Schedule rules + workload definition +  your employees = your schedule. You’re not leveraging your Workforce Scheduler solution to its full potential unless you’re taking advantage of the schedule engines that automatically create and assign shifts for you. There’s the Auto-Scheduler, the Schedule Generator, or the Priority Scheduling Engine. Using schedule engines is the most productive way to create best-fit schedules that meet the needs of your employees.

Learn more in a blog post all about schedule generation coming soon!

Employee self-service engages and empowers employees

Workforce Scheduler employee self-service empowers employees to access their schedules from time clocks, desktops, or their mobile devices. They can easily initiate requests for manager approval from an intuitive calendar view – change availability, submit time-off requests, swap shifts, request coverage, and more. Managers can use rolling request periods to automate this process as well as instill parameters that determine which self-service options are available to employees. Ultimately, self-service gives employees more control over their schedules which usually makes them happier and lessens unplanned absences.

Learn more in a blog post all about employee self-service coming soon!


As you can tell, there’s more to the story here. This post is the first in our new Workforce Scheduler blog series – content courtesy of Andrea! Look for the articles on each of these key advanced scheduling features over the next few months.  

To join the conversion around Workforce Scheduler now, connect with other Kronos experts as well as peer scheduling users in the Workforce Central group in the Kronos Community.

Published: Thursday, November 1, 2018