The author of today's article is Kronos customer success manager Brian Blumenthal. Brian has three decades of experience managing customer relationships, teams, programs, and projects on a global scale. Prior to joining Kronos, Brian held a variety of people-focused positions where he built his experience in customer service. Brian invests himself completely in his customers' success and has put together this blog post to share his knowledge of what to do after completing an implementation. Read on for his to-dos that should never be ignored.
Home improvements are like implementing a new major software solution.
How? Well, much like demolishing your entire kitchen, it can feel very disruptive. I use the kitchen renovation example because I’ve just gone through this myself. Over the course of the long days refurbishing cabinets and installing new countertops, I considered that change is tough, regardless of the context. It can feel like you're scoffing down an entire pie instead of having one piece at a time. Implementing anything companywide is exhausting and challenging because there are so many things to consider – and in more cases than not, you are compelled to alter processes you're comfortable with and that might have worked just fine in the past.
But getting yourself to commit to making change happen isn’t the only challenge. The other half of the battle is doing the right things to make that change last.
I always look back after every implementation I work on with a customer, and I’ve noticed a few common themes from my experiences. Here are five post-implementation to-dos that help keep your organization on the right path:
- Organize a retrospective meeting: Hosting a retrospective meeting with the implementation team will help you identify what worked well and what didn’t. Briefly, document your “didn’t go so well” items to get them off your chest.
- Then, take a break: Afterwards, set aside your list for later. Consider alternatives to your workflow and possible changes. It’s best to avoid trying to solve everything at once. Get comfortable with the new environment first. Like the kitchen reorganization example, things are going to be in new locations. It will take some time to get used to where they are.
- Revisit your retrospective list: Once the process becomes comfortable again, pull out your list and read through it. Prioritize the notes and consider which items are the ones you can tackle to make the process more efficient. This is where you can truly size up the bite and chew it slowly and methodically.
- Connect with others: Reach out to other customers in the Kronos Community and ask about their implementation experiences. See how they went about the process and what they learned. The Community is also the perfect place to connect with Kronos experts who can help you.
- Start planning: Once you've triaged your priorities and evaluated what's working well vs. what isn't, start planning. Grab a calendar or create some swim lanes in a PowerPoint (see example below) and start estimating how long you want to work on this item. Break the tasks down into manageable elements or categories. Identify resources that can help you get started, and make sure to think about the three basic constraints of any project: time, money and resources. Typically, you have one. You're lucky if you get two. And all three is amazing.
Kronos is here to help you achieve post-implementation success. Many customers choose the DIY approach, but if you’re looking for additional assistance, our services team can help. Don’t be shy to log in to the Kronos Community and post a question in one of the Workforce Ready product groups or inquire for more information from your main Kronos contact. You'll be cooking and eating in your own kitchen again, feeling very happy with the outcome.