Whether we like it or not, we all grow up. And it definitely happens really fast – doesn’t climbing the jungle gym and swinging on the tire swing seem like just yesterday? But time passes, and suddenly our challenges become more serious, our conversations more complex, our decisions more pressing, and our responsibilities greater.
Even though wisdom comes with age (usually), I’d like to remind us all of a few children’s stories with timeless life lessons worth remembering.
1. The Giving Tree – Shel Silverstein
This story teaches us that generosity, compassion, and selflessness blend together to create happiness. I’ve found my mind wandering to The Giving Tree in multipipe discussions relating to Customer Success. When customers come looking for help, what do we do? We provide them with the tools, resources, and direction they need to successfully reach their goals.
2. Winnie the Pooh – A.A. Milne
This might be my favorite. The Winnie the Pooh tales reveal the importance of humility and always doing the right thing. When it comes to what’s best for customers, we should continually make the choice to put their needs first.
3. Have You Filled a Bucket Today – Carol McCloud
Be kind, treat others with respect, and remember that our actions impact others around us. The decisions we make affect our customers, regardless of the teams or organizations we represent or the tasks and responsibilities that fill our days. Everyone plays a role in shaping the customer experience.
4. Matilda – Roald Dahl
Have courage. Knowledge is power, and we should use it! Our ideas matter, so we owe it to ourselves to be brave – if not for ourselves, then for our customers. Speak up and advocate for customers even when they can’t see you in action.
5. The Lorax – Dr. Seuss
If something has meaning, keep it safe. One simple verse sums up this lesson, "Unless someone like you cares a whole awful lot, nothing is going to get better, it's not."
Kids become adults and reading habits change, but wise characters like Winnie the Pooh and The Lorax have equal relevance in our lives now as they did in our youth.
So...time for new reading material on your office bookshelf?