Published: Oct 19, 2018
As a service provider, you know that the products and solutions you offer your clients are only as good as the level of support you provide to back them up. And your clients aren’t the only ones who need top-notch support to be successful - so do you. In an age where it seems near impossible to get ahold of help without going round-and-round with automated machines and unnecessarily long hold times, most vendors’ quality standards seem to drop lower and lower each year.
To be a successful human capital management (HCM) partner, you need to start with a solid foundation. That’s why Kronos takes partner support seriously. So seriously that we’ve made it part of the three pillars of our Workforce Ready partnership. We couldn’t continue our series on Top 10 Reasons to Join the Kronos Workforce Ready Partner Network without highlighting the unique support that’s offered through our reseller program.
Benefit from ongoing, partner-first product support and training.
From the very beginning, Kronos support starts with training and implementation of the Workforce Ready product. We know new partners want to get up and running fast and as smooth as possible, that’s why our dedicated Partner Enablement team jumps into action as soon as you join the Workforce Ready Partner Network. Our partners enjoy the benefits of:
- One-on-one core product trainings
- Initial client company build-outs
- Being guided through their first three client implementations
- Demo support to help them sell better and more
Initial training and support are essential to success, but just as important is the ongoing assistance our partners receive after they’re up and running on the Workforce Ready platform. Kronos’ ongoing support takes a three-part approach:
Partner Success Manager (PSM)
- Dedicated PSM’s serve as a single point of contact for all partners’ needs and are readily available by phone or email to help. They also provide partners with demo support and best practices in all areas of the Workforce Ready platform and the HCM industry. At a minimum, partners receive weekly communications from their PSM’s around new product updates and other important Kronos news.
Learning Management System
- Partners have 24/7 access to an online training portal where they’re able to brush up on existing knowledge or learn about recent product enhancements and new releases before they happen. And the training system is a great way for partners’ employees to get up to speed faster and more efficiently.
Second-tier client support
- For partners who may need extra assistance with a more complex client case, Kronos’ second-tier client support is on standby when they need it. Complex issues are escalated to a support expert who works quickly to resolve them.
In addition to round-the-clock training and support, Kronos also offers an annual Partner Community Workshop – the largest HCM provider event of its kind - where the Workforce Ready partner community comes together in person for a three-day event, hosting over 40 educational sessions and hands-on workshops with Kronos staff to further enhance their product and industry knowledge.
Another way we support our partners’ journey and help them grow their business is through their sales and marketing efforts.
Receive unmatched sales and marketing support to accelerate growth.
If a specialized approach to product support doesn’t say enough about Kronos' commitment to our partner community, enhanced sales and marketing support should be a good indicator of our dedication to the channel. By no means an exhaustive list, our partners enjoy access to an extensive brandable marketing collateral library, customizable video commercials, exclusive competitor information, thought leadership webinars and email campaigns, a free customer case study program, a free leads program, marketing and sales consultations, and more.
Before our partners’ sales teams hit the ground running, we’ve got the industry and product resources they need to close more business. And with the ability to fully customize these resources to reflect a partner’s specific brand, partners can provide professional and targeted pieces that resonate with their market. Brandless product overview videos allow partners to highlight specific solution modules in a quick and easy-to-understand way and customizable commercial-style videos can be included on their websites to help advertise their brand and gain further prospect interest.
In addition, a host of free programs are offered by a dedicated Kronos Partner Marketing team. Partners can take advantage of the Customer Case Study Program where a customized case study is created for them from start to finish, including client interviews. This is a great way to showcase their HCM offering and unique customer support from the most trusted source – their clients. A Thought Leadership Webinar Program offers partners the opportunity to invite prospects and clients to an exclusive monthly webinar where they’ll learn the latest in workforce management and industry best practices. And partners looking to bulk up their marketing efforts or polish their marketing skills can consult with the Kronos Partner Marketing team who provides strategy and assistance on an as-needed basis. Just one more way we help grow our partners’ businesses.
The most popular Kronos program for partners is our Sales Enablement Program where they receive a high volume of free, qualified leads generated from Kronos’ multimillion-dollar marketing efforts. Since its inception, the program has generated over $5 million in annual recurring revenue for the partner community. Where else can you find a technology vendor that gives you free business with no strings attached?
Make sure to stop back in next week for the last post of our series, Top 10 Reasons to Join the Kronos Workforce Ready Partner Network.