Finding the right HCM system is like shopping around for a wedding dress: you should never pick the first one you try on. Brides need to try on several different styles before they can confidently say yes to the dress. Like all the reality TV bridezillas you've seen, you'll need to be picky when selecting an HCM vendor.

As you may know, the Request for Proposal (RFP) process is a survey you can deliver to all potential vendors to make sure you're evaluating and comparing them easily and comprehensively. Basically, the RFP is a list of questions you can ask vendors when you're deciding which one to use for your Human Capital Management (HCM) platform. If you want to make sure you're getting the biggest return on your investment, you'll need to be certain you're working with the right vendor and getting the best HCM platform. Here's what you should look for in your HCM platform provider:


To make the RFP process a little easier, we've provided five questions you should ask vendors before you say "I do":

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1. "How many places within the system do you have to go to see all the information for an employee?"

How many times have you had to jump around multiple places to find the right information? HCM systems that don’t have one centralized location for employee data can cause HR professionals to waste a lot of time. When you’re reaching out to HCM vendors, you should make it a priority to only move forward with software systems that have one centralized platform for crucial employee information.

A huge benefit of working with a comprehensive HCM platform is having an easily accessible, unified system for employee information. With all important data in one place (from talent management to payroll to time and attendance), HR professionals don't have to go on a wild goose chase every time they need to find something. Instead, HR managers can look over employees' records in just a few clicks, making it a whole lot easier for them to do their jobs and act quickly.

2. "How responsive is the HCM platform? Can it optimize its displays to different device types?"

When it comes to finding the right HCM software, positive user experience is of the utmost importance. Working with an HCM platform that uses responsive design allows employees to access information seamlessly from different devices. Whether they need to log into the HCM system while using their office desktop or while on-the-go with their Smartphone, a high-quality HCM software adjusts its design to cater to the modern user.

3. "How can the HCM platform help predict and proactively address the workplace trends and employee behaviors that matter to the health of our organization?"

HR professionals don’t just have to deal with what has happened and what’s going on right now in their organization; they have to be constantly looking forward to the future of the business. That’s why it’s crucial to have an HCM system that empowers HR staff with intuitive, flexible data visualizations to get ahead of what’s going to happen, so they can start making strategic decisions that will affect the organization going forward – including everything from employee flight risk to reliability.

4. "How can the HCM vendor best prepare for the beginning of the deployment process with our business?"

If you're going to implement an HCM platform, it's important to make sure you're getting the most from it. From the very start, you should ask the HCM vendor exactly what they can do to help you meet your specific business goals. A high-quality HCM system will connect you directly with a customer success team at the beginning of the deployment process, working with you and your implementation advisors and providing transparency every step of the way.

5. "How will the vendor support our organization during the middle and end of the deployment process?"

During the middle stage, the HCM vendor should be able to advise your business on best practices based on similar organizations in the same industry as you. At the same time, the vendor should be able to adjust the solution to meet your organization’s specific needs instead of just suggesting a cookie-cutter approach. The right HCM system has it all, mastering the balancing act of providing you with crucial insight into what makes the most sense during setup and ensuring the solution is an exact fit and meets your needs.

At the end of the deployment process, the handoff from the deployment team to the support team should be smooth and seamless. It should be the vendor’s priority to make sure this transfer process is successful rather than leaving the heavy lifting to the HR staff. With a nice transition, your business and the HCM vendor you choose are a compatible match.

Now that you know what makes a strong partnership between your business and your future HCM vendor, you’re one step closer to kicking off the RFP process. If you think you’re ready to kick things into high gear and get all the details you need to say yes to the right HCM solution, we’ve got you covered with our HCM Buyer’s Guide. This resource will educate you on the ins and outs of selecting HCM software to make sure you get the happily ever after you deserve.

Published: Thursday, July 18, 2019