Nanne Finis, RN, MS, joins Kronos as the new chief nurse executive (CNE). Her role is to share industry knowledge and lead Kronos’ clinical strategy for the healthcare vertical. Nanne brings deep healthcare expertise and passion for care delivery to the CNE role. Get to know more about Nanne below:
Q: What qualities do you attribute to an ‘employer of choice’ in the healthcare system?
Quality employers will always remember that our staff are our future, and the safe care of patients is in their hands. An employer of choice will encourage a collaborative, team-based work environment that breaks down barriers across all teams and mitigates the non-productive workarounds that care providers have historically used to get their jobs done. It’s all about keeping focus on the patient and their families, and empowering staff to strategically align at every level to support this shared mission. I believe in arming leadership with information and planning capabilities at their fingertips so they are informed and can actively pursue effective change in their world of work.
I also believe that staff cannot fully give to the mission unless there is work-life balance, which today can be achieved through the proper use of HCM technology and data science. An employer of choice will invest in technologies and initiatives to help staff achieve work-life balance and more simply accomplish daily tasks, whether by applying artificial intelligence (AI) or automation to streamline administrative workflows; introducing new labor models such as a virtual workforce or flexible work options; investing in developing staff skills; offering flexible self-scheduling; realigning jobs; etc.
Q: What issues facing care providers today can be mitigated through the use of tech solutions like Kronos?
Above all, health organizations are seeking financial success; they are looking for new ways to improve retention and recruit high-quality talent; and to succeed they are reliant on seamless IT implementations that make healthcare processes more efficient. We are all dependent on technology, but that dependency is expanding rapidly in healthcare, and Kronos technology presents a significant opportunity to drive effectiveness and efficiency to support workers across the care continuum.
Workforce analytics, for example, have great potential to add value to organizational work when used to predict workforce demands and build creative schedules based on patient demand and complexity. Organizations can leverage this intelligence to match the right staff with the right competencies, in the right settings, at the right time, and with the right patients—ultimately driving positive outcomes.
Having data to understand what’s going on at all levels of an organization will benefit health leaders as well as clinical staff. With greater workforce visibility comes greater employee engagement, which is the gateway to building an energized staff with the right combination of skills, accurately scheduled to demand, and with fewer instances of fatigue.
Q: Why is collaboration vital to the future of work in healthcare?
Caring for patients requires intensive work and the skills of a variety of care providers—it is a most challenging profession. As leaders in this industry, we must do our part to affirm that the right people are doing the right jobs, and that healthcare teams are supported in every way possible.
In my career I’ve engaged with teams across clinical, operational, and administrative settings and have seen first-hand the value of collaborative work. Speaking from experience, the future of work in healthcare will be best supported by leaders and technologies that tear down organizational silos between nurses, physicians, and all other care providers and support staff to encourage collaborative, team-based work environments and empower staff to simply focus on excellent patient care delivery.
Q: How does Kronos culture align with your personal views about collaborative work?
Kronos is recognized time and again for its leading workplace culture – where employee work-life balance is valued second to none – but the two aspects that appeal most to me are the organization’s intent focus on employee engagement as well as how Kronos culture enables employee decision making and collaborative processes. The extensive knowledge sharing that takes place among the highly engaged workforce at Kronos truly does fuel a culture of continuous innovation. It’s an inspiring place to work, knowing that efforts guided by leadership and implemented by our field teams are yielding tangible improvements in healthcare.
Q: What sets Kronos apart from other tech organizations serving U.S. and global hospital markets?
I’ve worked in the healthcare industry for my whole career, including more than two decades as a frontline nurse in clinical and progressive management roles, then on to working in patient safety as a quality care leader before advancing into executive positions in the health-tech sphere. Based on my 40+ year’s industry experience, I can firmly say that the strength and knowledge that Kronos – a cross-vertical global company – can offer to healthcare improvements is unsurpassed.
We rely on a team of nurses combined with technology experts and data scientists whose goal it is to assess and convey the needs of healthcare organizations and their people worldwide. The team helps define what the future of work looks like in healthcare, specifically for nurses, so that Kronos workforce management and human capital management (HCM) solutions are created with the individual healthcare user in mind. It’s a clear business differentiator. And of course, it’s my pleasure to be assuming responsibility for this work.
The Workforce Institute Radio podcast features an interview with Nanne Finis discussing her background, her perspective on the current state of healthcare, and what Kronos customers should expect from her in the coming months. Listen to the podcast here.