DUBAI, United Arab Emirates ,
Dulsco, a regional leader in human resource solutions and waste management services, uses the Kronos Workforce Central suite of solutions from Kronos Incorporated to support its strategic mission of delivering excellence in customer service. The Kronos solution helps Dulsco achieve this by more effectively managing its greatest asset – the workforce – with more accurate scheduling and billing of labour resources to customers.
Headquartered in Dubai, with approximately 12,000 employees, Dulsco serves a growing number of organisations in UAE and Qatar.
Recognising that the workforce is key to delivering excellence in service, Dulsco uses Kronos to more effectively automate workforce scheduling and electronically capture time and attendance data to help improve overall operational efficiency as well as workforce productivity. The new technology infrastructure enables Dulsco to streamline its payroll and customer billing processes. These benefits further engage employees, improve customer service, and add greater value to the business.
With the successful implementation of the initial project, Dulsco is now focused on continuous process improvement with Kronos. to ensure that customers receive maximum return on labour services.
Mohammed Bilal Hasan, General Manager, IT, Dulsco, said: “Superior customer service is our business differentiator; which is ultimately reliant on a well- managed workforce. Effective scheduling and tracking was essential to enable us to manage a growing customer and employee base, with the knowledge it would help us improve productivity, control costs and streamline processes further to continue to enhance our service provision. This is in line with our digitalization roadmap strategy”
In recognition of the initial project deployment, Dulsco accepted a Best Practice award at KronosLIVE Middle East this month, commenting on the award, Prakash Parab, Human Resource Solutions Director, added: “Dulsco is the power of the invisible. We want our services to be right from the first time and for the customer to continually be amazed by the teams that work for them. Technology has a huge part to play in enabling us to do that and this award is wonderful recognition of our continued efforts to push the boundaries of service excellence.”
Ahmed ElShrif, sales director, Middle East, Kronos, added, “We are honoured to recognise Dulsco with a best practice award at KronosLIVE this year, as the organisation has shown the positive impact workforce management solutions provide to drive positive business outcomes by managing labour costs, increasing productivity, and promoting employee engagement.”
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About Kronos Incorporated
Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations — including half of the Fortune 1000® — and more than 40 million people in over 100 countries use Kronos every day. Visit www.kronos.com. Kronos: Workforce Innovation That Works.
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