Customer Experience Takes Center Stage on Workforce Institute Radio

Joyce Maroney, executive director of The Workforce Institute at Kronos Incorporated, welcomes guests and fellow Kronites, Jennifer Dearman, vice president of Global Customer Success, and Kristina Lengyel, vice president of Global Professional Services, to discuss today’s customer experience landscape and what steps Kronos has taken to enable customer success in the cloud.

Among the topics discussed are:

• How to create a personal experience for each customer, regardless of how many you have;
• The importance of communication between sales and services in the sales cycle;
• The top three things a customer can help with to ensure a successful implementation;
• How to make customer experience not just a department within the company but an organization-wide mindset; and
• The critical importance of an online customer community.

When: Available now

Where: The Workforce Institute blog site

Why: The Workforce Institute provides research and education on critical workplace issues facing organizations around the globe. By bringing together thought leaders, The Workforce Institute is uniquely positioned to empower organizations with the knowledge and information they need to manage their workforces effectively and provide a voice for employees on important workplace issues. A hallmark of The Workforce Institute's research is balancing the needs and desires of diverse employee populations with the needs of organizations. For additional information, visit www.workforceinstitute.org.

Supporting Resources

• Listen to other episodes of Workforce Institute Radio.
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• Take a look at the lighter side of the workforce in our Time Well Spent cartoons.
• Subscribe to follow The Workforce Institute at Kronos for insight, research, blogs, and podcasts on how organizations can manage today’s modern workforce to drive engagement and performance.
• Learn about the Kronos WorkInspired culture and check out Kronos job openings.

About Kronos Incorporated

Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations — including half of the Fortune 1000^® — and more than 40 million people in over 100 countries use Kronos every day. Visit www.kronos.com. Kronos: Workforce Innovation That Works.

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