As vice president of customer success, Jennifer Dearman oversees the customer engagement lifecycle at Kronos, starting at first contact and focusing on building a long-lasting and loyal partnership. Dearman and her team are committed to accelerating the value of Kronos solutions throughout the customer journey by delivering a personal, proactive, and proven experience tailored to each customer’s goals.
Dearman’s mission to reimagine how Kronos measures and improves true customer success has been unwavering since she joined the company in 2016. She helped define and build a global organization that empowers customers with the right tools and resources at the right time and fosters regular engagement along their journey. She also brings her passion for customer advocacy to Kronos, not only supporting customers through adoption and ensuring they see continued value from their investment, but also nurturing critical feedback and positive communication.
Passionate about building effective customer success teams and programs, Dearman has held a variety of customer-facing leadership roles throughout her career. As director of customer experience and engagement at Red Hat, she was responsible for developing and leading the implementation of a customer success program designed to provide a superior customer experience. Her career also includes professional services and customer success roles at Deloitte Consulting and SAS.
Dearman earned a dual bachelor’s degree in accounting and business management from North Carolina State University, as well as a master’s degree in business administration from Carnegie Mellon’s Tepper School of Business.
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