As vice president of renewals, Jane Graham leads a global team of both customer-facing and operations-focused experts managing the recurring revenue footprint of Kronos. Graham’s primary mission is to deliver best-in-class renewal rates across the company’s subscription and maintenance product portfolio while maintaining customer-friendly renewal processes and ensuring that customers continue to recognize the total value of their investment in Kronos year after year.
Upon joining Kronos in 2017, Graham has instilled a devotion to building and maintaining operationally-sound models for improving customer retention and identifying opportunities to increase usage and adoption of all Kronos software-as-a-service solutions. Under her leadership, Kronos has continued to cultivate a comprehensive and holistic model of engagement with the customer experience front and center.
Graham came to Kronos with a strong track record of overhauling and optimizing renewal strategies for other technology companies. She was instrumental in building the renewal process and improving rates of customer retention for Blackbaud, a global software and services provider. In her most recent role as director of customer retention, she consulted on global retention efforts for more than 22,000 clients across business units and analyzed Blackbaud’s recurring revenue stream of more than $300 million.
Prior to Kronos, Graham held contract- and business-management roles including the management of a multimillion-dollar federal grant at the Institute for Development and Commercialization of Advanced Sensor Technology, where she supported collaborative efforts with the Airforce and other entities in promoting sensor technology innovation.
Graham earned a dual bachelor’s degree in entrepreneurship and international business from the University of Dayton. She also serves as a committee member for the Charleston Animal Society and volunteers regularly at Charleston Waterkeeper and Unchain Charleston, a Pet Helpers affiliate.
Return to list of leaders.