As president, Chris Todd is responsible for cultivating the strategic customer-first philosophy and world-class customer experience that serve tens of thousands of customers across more than 100 countries. When Kronos merged with Ultimate Software in April 2020, Todd became president of the newly combined company with more than 12,000 employees worldwide.
Before being promoted to president, Todd was senior vice president of operations and chief services officer at Kronos, where he oversaw global customer operations in the delivery of the company’s industry-leading workforce management and human capital management solutions. In his operational role, Todd was responsible for information technology, legal, procurement, and facilities.
Since joining Kronos in 2007, Todd has played an integral role in accelerating the company’s software-as-a-service (SaaS) strategy while driving a focus on positive customer outcomes. Kronos now has well over 20,000 SaaS customers worldwide, across all industries – retail, healthcare, manufacturing, public sector, and services and distribution – and has developed innovative methods to deliver successful customer results and track overall customer health.
Prior to joining Kronos, Todd was a member of the executive team at Blackbaud, overseeing worldwide sales, as well as operations in the United Kingdom and Australia. During his tenure at Blackbaud, the company tripled in size. Earlier in his career, Todd worked at the management consulting firm McKinsey & Co. and the investment bank S.G.Warburg & Co. He is currently on the Executive Board of the Technology Services Industry Association (TSIA).
Todd holds a juris doctor from Yale Law School and a bachelor’s degree in history and government from Harvard University.
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