Wednesday, Mar 14, 2018
Online 2:00 p.m. ET
Managing a diverse workforce of exempt and non-exempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit talent is challenging enough, but you also need to optimize day-to day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it’s not surprising that management teams are not always leveraging their workforce processes and technology for maximum impact.
Learn the top 10 workforce management mistakes in financial services — and how to avoid them.
Join Dave Kerstein, Management Consultant at Peak Performance Consulting Group and Kronos® Industry Principal Kevin Steel as they explore common missteps that can stand in the way of optimizing your most valuable competitive differentiator: your people. Our experts will share insights into industry best practices that can help you control labor costs, improve workforce productivity, minimize compliance risk, and drive employee engagement.
In this webinar, you’ll get proven management tips to help you:
- Optimize staffing, manage absenteeism, and manage labor compliance for better business outcomes
- Keep employees engaged and empowered to do their best work and deliver a superior customer experience
- Gain visibility into the workforce and how it affects sales, service, and overall business performance