Investing in the Branch of the Future: People, Process, and Technology

The branch of the future is right in front of you. And those in the financial services industry better take notice. Forward-thinking branches everywhere are looking to innovative technologies and workforce management solutions to not only help them improve customer satisfaction – but their employees’ as well. But they don’t need to go it alone.

At the exclusive webinar, “Investing in the Branch of the Future: People, Process, and Technology,” you will listen as industry experts discuss their ideas on the branch of the future, and how they could directly affect you and your organization. Key speakers and topics include:

•Jerry Silva, Principle of PH Silva Consulting, will discuss the importance of improving customer satisfaction – and your bottom line – by having the right resources in your branches, at the right times, and doing the right things

•Peter Rist, Regional Director of Banking & Capital Markets at Microsoft, will explain how to capitalize on emerging technologies without sacrificing customer, member, or employee relationships

•Malysa O’Connor, Industry Director, Financial Services at Kronos Incorporated, will demonstrate how you can focus more on growing your business by implementing workforce management solutions to optimize schedules, engage employees through self-service, and increase overall productivity