This report, based on data from more than 200 organizations, builds on Aberdeen's previous research by examining how best-in-class organizations leverage workforce scheduling capabilities and technologies to impact organizational goals.
Analysis of survey data builds the business case for automation, empowering employees through shift bidding/swapping, and taking advantage of scheduling optimization tools.
Best-in-class organizations are able to balance the need to manage compliance and headcount costs against employee engagement and manager productivity.
The study also shows that scheduling accuracy is critical for organizational success.