Learn what turnover is costing you and what you can do about it. Hire people best-suited to your organization, retain them longer with reward and retention programs, and improve the overall quality of your workforce.
In the service industry, well-qualified frontline workers are becoming harder to find. It’s a fact that there are more open positions available than there are qualified people to fill them. Many of these employees tend to be part time and view their jobs as short term, whether they’re college students or retirees working for extra cash.
For these reasons, and others, management hasn’t focused on the importance of selecting frontline workers as much as on salaried hiring. But this lack of focus is a contributing factor to higher-than-ever turnover in hourly positions. And it’s costing you more than you think.