The options for managing an unexpected absence have typically been limited to two choices: ask an employee who’s about to get off to stay and cover the shift, or “smile and dial” in the hope that someone who isn’t scheduled can be persuaded to work.
Thanks to mobile technology, however, there is a better option. Restaurant operators have the ability to combine a restaurant’s scheduling application with text messaging to cover shortfalls in the schedule. Learn more about using mobile technology and continue delivering on customer service.