Customer Support Services Portfolio
Protect Your Investment For the Life of the Product
Software Support Services
Gold Support
Get access to
- technical archives that keep your staff up to date
- the latest product improvements and tax updates for increased performance and improved compliance ability
- regulatory requirements and other critical information for HR and payroll managers
Gold Plus Support
Get all the benefits of Gold Support, plus you'll be assigned a senior-level technical account manger who serves as your single point of contact, and helps solve problems fast.
Platinum Support
24 x 7 access to our most senior support staff and the fastest response times.
Platinum Plus Support
Get all the benefits of Platinum Support, plus you'll be assigned a senior-level technical account manger who serves as your single point of contact, and helps solve problems fast.
Equipment Support Services
A cost-effective equipment service option if you're comfortable installing your own terminals. We overnight a Kronos replacement unit in advance; when you receive the replacement, you return your broken unit to Kronos for repair.
If your organization wants to keep your own inventory of spare terminals on hand. Send broken terminals to Kronos, and well repair and return within 10 business days.
If you are a Kronos customer and need immediate technical support, please go to the customer portal and log a case. To get more information, contact us.