How Does It Work?
Workforce Task Management™ allows you to focus on driving sales and customer satisfaction by streamlining store execution management with this simple four-step process:
CREATE: Corporate can easily create and manage projects in a consistent manner. Project creators use an intuitive workflow that guides them through the process of creating projects, tasks, and sub-tasks.
Corporate can assign projects to a particular location or group of locations, and optionally by department. Project creators can prioritize projects at 3 levels, and even specify how long they should take to help managers with planning and staffing. Finally, they can attach documents, URLs, and images to provide direction for accurate execution.
APPROVE: Workforce Task Management provides gatekeepers with just the right amount of information to approve or defer projects. At a glance, they can see which projects are a priority (e.g., product recalls) and quickly release those to be executed. This approval process not only improves gatekeeper efficiency, but also ensures that stores receive projects in a timely manner so they can execute according to the predetermined timeline.
EXECUTE: Managers have instant access to an organized project list to track their assigned projects and related tasks and sub-tasks. They can assign tasks to individual employees and track how long the tasks take to complete. Managers can easily access the URLs, documents, and images that corporate attached when creating the project and attach their own image once the project is completed. This improves consistent execution across locations and compliance with corporate requirements.
Calendar and list views display projects, tasks, and sub-tasks visually to make it easier for the manager to track and assign tasks. This helps improve customer satisfaction by providing managers with the information they need to execute on tasks during non-peak selling times.
VERIFY: Dashboards give field management and executives access to information specific to their roles and responsibilities. In real time, they can view color-coded status indicators for all active projects that have been released to the locations in their domain. This allows them to proactively identify at-risk projects.
They can also drill down on any store or project to see detailed information when necessary. Stores are held accountable for completing projects on time and consistently across locations. This ensures compliance, especially around the completion of emergency-related projects.