(NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING KRONOS REMOTE SUPPORT, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT ACCESS THE REMOTE SUPPORT SERVICES. These terms and conditions shall apply to all interactions between you and "Kronos" with respect to Remote Support. Kronos reserves the right to discontinue Remote Support to you at any time. )
1. You hereby authorize Kronos to remotely access your systems and data through your computer(s) to provide support services to you and your organization. Using the Remote Support software, Kronos will have the ability to take control of your computer and evaluate reported support issues. Upon your request, the Kronos support representative will have the option, in his or her sole discretion and judgment, to take one or more actions, including, without limitation, the following:
(a) If the issue can be fixed by you through verbal instruction without any value-add in using remote access, then Kronos will use reasonable efforts to so instruct you to fix the issue.
(b) If the issue resides with the software and can be best corrected through the use of Remote Support, Kronos will use reasonable efforts to make the necessary changes while you monitor the procedure as preparation for your addressing the issue should it re-occur.
(c) If Kronos reasonably determines that your data files must be downloaded in order to evaluate the issue and/or make more comprehensive changes, Kronos may do so, but only with your prior permission.
(d) You understand and acknowledge that in some cases Kronos may not be able to correct the reported support issue.