The Big Red Pen
- Big Dave died on Friday. I saw him last at a “celebration of life” for another co-worker’s wife back in September. His waving hand caught my attention from a sea of unfamiliar faces. Sadly, Dave’s face was one of them. He’d lost so much weight. We chatted at a table, and when we left together, Dave […]
Fifteen years, but where do they go?
- April 24, 2000 was a Monday. I was in a new office, and heard soft sobbing from another. Time can pass very slowly. Looking back, the time has passed simultaneously in an instant and at a slow drip. Back then Bill Clinton was in the White House, the Boston Bruins were not in the playoffs, […]
Customer Service is the (not so) New Marketing
- What if your customers or potential customers could see or hear every interaction you had with each and every customer? Thanks to social media, today they can. Remember this guy? This picture went viral, and his employer probably sold a few less tacos in the aftermath. News travels fast, especially if it’s bad. This post […]