Podcast: How Whistler Blackcomb Delivers a Memorable Mountain Adventure – One Employee at a Time
Recently, I spoke with Joel Chevalier, Director of Employee Experience at Whistler Blackcomb, the top rated ski resort in North America. As a premium hospitality venue, Whistler Blackcomb relies on their employees to deliver superb customer service at every possible touchpoint. Many customers view Whistler as a trip of a lifetime. Their reviews on sites […]
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Royale with Cheese
- That’s what they call a Quarter Pounder with Cheese in France according to the 1994 film “Pulp Fiction.” Wow. That film is 20 years old? Time is a weird thing. Anyway, that pop culture reference popped into my head when I saw today’s Time Well Spent cartoon. It’s a reminder that the political season is […]
Breaking News! #Java still Java…
- I’m not sure this is really “non-breaking” news like the breathless CNN updates to tell us searchers still have not found that Malaysian Airlines jet, but it is “news” and you may have missed it. Anyway, I’ve written quite a bit on desktop Java here because it’s apparently a real pain to our customers having […]