UK's Somerfield to Present Workforce Optimization as Part of a Winning Strategy for Enhanced Customer Experience at NRF 2008
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What: |
Adrian Peace, Head of Simplification and Productivity at Somerfield Stores, one of the UK's most successful grocery stores, will lead a discussion on "Enhancing the customer experience" at the National Retail Federation's (NRF) 98th Annual Convention & Expo. In this session, Peace will examine how deploying advanced workforce management tools play an integral role in Somerfield's winning strategy toward achieving customer centricity, the top market driver in retail today. |
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When: |
Jan. 14, 2008, 11:45 a.m. ET |
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Why: |
In retail, the in-store experience is all about product availability, convenience, and service. Increasingly, delivering a consistent customer experience depends on the quality of the employee workforce and how it's managed. Learn how Somerfield has deployed Kronos for Retail across 920 stores to fulfill its mission of becoming "Britain's favourite local grocery shop." Attendees will gain an understanding of how Somerfield is optimizing its workforce management processes to achieve measurable benefits, including improved customer service, increased product availability, and reduction of labor costs. Somerfield can now deliver excellent service through its best associates in the right places at the right times, and consistently drive productivity of 38,000 employees. |
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Where: |
Expo Hall Floor Room 3D05, New York; Kronos is exhibiting at booth #1355 |
About Kronos Incorporated
Kronos Incorporated empowers organizations around the world to effectively manage their workforce. At Kronos, we are experts who are solely focused on delivering software and services that enable organizations to reduce costs, increase productivity, improve employee satisfaction, and ultimately enhance the level of service they provide. Kronos serves customers in more than 60 countries through its network of offices, subsidiaries, and distributors. Widely recognized as a market and thought leader in managing the workforce, Kronos has unrivaled reach with more than 30 million people using a Kronos solution every day. Learn more about Kronos at www.kronos.com.
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