Hollywood Entertainment Corporation Renews Contract with Kronos® for Selection and Hiring
Retailer uses Kronos solution to ensure continued delivery of unique brand of customer service at more than 1,600 locations
CHELMSFORD, Mass., Jan. 22, 2008 — Since November 1999, Hollywood Entertainment Corporation has leveraged a selection and hiring solution from Kronos® Incorporated across more than 1,600 of its stores, resulting in a substantial percentage reduction in employee turnover. Based on these improvements in hiring the most productive and dependable associates, Hollywood Entertainment Corporation has extended its contract for the selection and hiring solution.
"We are committed to continuously improving our workplace by recruiting, promoting, and retaining top talent," stated Hollywood Entertainment Corporation. "Despite the high turnover in our industry, we have been able to recruit and retain employees that have a strong service orientation and can deliver customer service with genuine warmth and friendliness. We attribute a significant part of that to the automated selection and hiring technology from Kronos. We are consistently able to 'screen-in' dedicated, reliable employees to deliver the 'Star Treatment' that our customers have come to expect."
Most likely to succeed
Hollywood Entertainment Corporation uses Kronos' behavioral assessments embedded in its field hiring solution to identify associates with the necessary attributes to succeed in frontline positions. The Kronos selection and hiring solution is part of Kronos for Retail. Kronos' sophisticated industry- and job-specific assessments are developed by industrial and organizational psychologists to screen-in candidates who are more likely to stay beyond those critical first 60-90 days. The Kronos solution predicts in an objective way if a candidate is likely to be successful in a particular position, and then continually gathers data to improve the quality of the selection tools over time.
"Hollywood Entertainment Corporation recognized that stabilizing its workforce by controlling turnover was the foundation on which to then build a consistent and high quality customer service environment. You cannot achieve this with a highly volatile workforce," said Steve Earl, director of marketing, Kronos Talent Management Division. "As Hollywood Entertainment Corporation's results have proven, consistently hiring people who learn faster, stay longer, and perform better ultimately leads to reduced costs and improved workforce productivity."
About Hollywood Entertainment
From a single store in Portland, Oregon, Hollywood Entertainment Corporation has grown to become an industry leader with more than 1,600 Hollywood Video superstores and more than 600 Game Crazy specialty retail outlets nationwide. In 2005, Hollywood Entertainment was acquired by Movie Gallery, Inc., creating a combined organization of more than 4,400 stores serving urban, suburban and rural markets.
About Kronos Incorporated
Kronos Incorporated empowers organizations around the world to effectively manage their workforce. At Kronos, we are experts who are solely focused on delivering software and services that enable organizations to reduce costs, increase productivity, improve employee satisfaction, and ultimately enhance the level of service they provide. Kronos serves customers in more than 60 countries through its network of offices, subsidiaries, and distributors. Widely recognized as a market and thought leader in managing the workforce, Kronos has unrivaled reach with more than 30 million people using a Kronos solution every day. Learn more about Kronos at www.kronos.com.
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