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Workforce Institute Radio: Cavender’s Walks a Mile in Its Employees’ Boots for Change Management Success

CHELMSFORD, Mass., Feb. 17, 2015


Joyce Maroney, director of The Workforce Institute at Kronos Incorporated, chats with Jim Thompson, chief financial officer at Cavender’s, on the Workforce Institute Radio podcast series about the retailer’s effective change management practices and secrets to success uncovered during its workforce management solution rollout. A key decision for Cavender’s, a family-owned and operated western wear and cowboy boot retailer with more than 70 locations across the U.S., was to involve frontline store managers in the implementation process from day one. Topics addressed in the podcast include:

  • Reasons the retailer chose to rollout a new workforce management solution across its stores;
  • How the retailer selected which frontline store managers would be involved in the implementation project;
  • Examples of how involving trusted and respected store managers changed the dynamic of the implementation process, including eliminating skepticism and fueling the rumor mill in a positive way;
  • How the involvement of store managers has improved user technology adoption as well as continued training; and
  • Thompson’s summary of the “5 Cs” for change management success: Culture, Caution, Collaborate, Communicate, and Compassion.


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The Workforce Institute blog site


The Workforce Institute provides research and education on critical workplace issues facing organizations around the globe. By bringing together thought leaders, The Workforce Institute is uniquely positioned to empower organizations with the knowledge and information they need to manage their workforce effectively and provide a voice for employees on important workplace issues. A hallmark of The Workforce Institute’s research is balancing the needs and desires of diverse employee populations with the needs of organizations. For additional information, visit

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About Kronos Incorporated

Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at Kronos: Workforce Innovation That Works™.


© 2015 Kronos Incorporated. All rights reserved. Kronos and the Kronos logo are registered trademarks and Workforce Innovation That Works is a trademark of Kronos Incorporated or a related company. See a complete list of Kronos trademarks. All other trademarks are property of their respective owners.


Domenic Locapo
Kronos Incorporated
+1 978.947.4777