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MIT Sloan School of Management Professor Zeynep Ton Joins Workforce Institute Radio to Provide Lessons from Her Book,“The Good Jobs Strategy”

CHELMSFORD, Mass., Sept. 29, 2014


Director of The Workforce Institute at Kronos Incorporated, Joyce Maroney, welcomes Zeynep Ton, adjunct associate professor at MIT Sloan School of Management and author of the industry-acclaimed book “The Good Jobs Strategy”, on Workforce Institute Radio to discuss how successful organizations like Costco, Southwest Airlines, Toyota, Trader Joe’s, and Zappos invest in employees to lower costs and offer competitive prices while increasing profits and customer loyalty. Topics include:

  • Ton’s four key principles for a successful good jobs strategy:
    • Offer fewer customer choices;
    • Standardize processes while empowering employees to improve those processes if it benefits the customer;
    • Cross-train employees to enable better customer service, improve productivity, and keep employees engaged;
    • “Operate with slack” to staff at levels that helps employees hone their skills while spending valuable time with customers.
  • The perceived challenges that prevent organizations from following Ton’s four key principles.
  • Advice for how organizations can determine if a good jobs strategy is right for the business and how the four principles can be implemented.


Available now


The Workforce Institute blog site


The Workforce Institute provides research and education on critical workplace issues facing organizations around the globe. By bringing together thought leaders, The Workforce Institute is uniquely positioned to empower organizations with the knowledge and information they need to manage their workforce effectively and provide a voice for employees on important workplace issues. A hallmark of The Workforce Institute’s research is balancing the needs and desires of diverse employee populations with the needs of organizations. For additional information, visit

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About Kronos Incorporated

Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at Kronos: Workforce Innovation That Works™.


© 2014 Kronos Incorporated. All rights reserved. Kronos and the Kronos logo are registered trademarks and Workforce Innovation That Works is a trademark of Kronos Incorporated or a related company. See a complete list of Kronos trademarks. All other trademarks, if any, are property of their respective owners.


Domenic Locapo
Kronos Incorporated
+1 978.947.4777