Kronos Recognized for Excellence in Customer Satisfaction for 12th Consecutive Year
CHELMSFORD, Mass., May 16, 2012 — Kronos Incorporated today announced that it has received the NorthFace ScoreBoard Award℠ from the Omega Management Group Corp. for excellence in customer satisfaction for 2011. Omega presents the NorthFace ScoreBoard Award annually to organizations that consistently exceeded customer expectations during the preceding year, as rated solely by their customers.
- Results from Omega Management Group show that 99 percent of organizations responded positively when asked if Kronos® understands their problem. Additionally, 92 percent of respondents said they are satisfied with Kronos product features and functionality.
- Kronos has received the Omega NorthFace ScoreBoard Award every year since the program’s inception in 2001, and is one of only two organizations to do so.
- Chris Todd, vice president of services, Kronos
"Kronos is honored to receive the Omega award for 2011. Our promise to each of our customers is that we deliver ‘the experience you expect’. We give customers the tools they need to help control labor costs, minimize compliance risk, and improve workforce productivity. We do this by providing workforce management solutions that are easy to own, manage, and use, and we support them with exceptional customer service. Receiving this award based on customer feedback confirms that we continue to deliver on that promise.”
- John Alexander Maraganis, president and CEO, Omega Management Group
"The NorthFace ScoreBoard Award recognizes organizations that offer exceptional customer service and embody a deep commitment to exceeding customer expectations. To be one of only two organizations to receive this award for 12 consecutive years shows how Kronos is a leader in managing the customer experience and satisfying customer needs."
About Kronos Incorporated
Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries — including more than half of the Fortune 1000® — use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. To learn how Kronos uniquely delivers complete automation and high-quality information in an easy-to-use solution, visit www.kronos.com.
© 2012 Kronos Incorporated. All rights reserved. Kronos is a registered trademark of Kronos Incorporated or a related company. All other trademarks are property of their respective owners.