Centegra Health System Saves $1.6 Million and Enhances Quality Care Delivery with Kronos®
CHELMSFORD, Mass., April 6, 2010 — Ranked among the best hospitals in the nation by Thomson Reuters and HealthGrades for quality and service, Centegra Health System is using workforce management solutions from Kronos® Incorporated to control labor costs, minimize compliance risk, and improve workforce productivity. These benefits are helping the organization achieve a savings of more than $1.6 million while further improving staff satisfaction and supporting the delivery of quality care.
News Facts
- Centegra Health System is using the time and attendance and employee scheduling solutions from Kronos to completely automate the processes and gain real-time visibility into labor data. The improved control over data has enabled the organization to eliminate agency use and reduce overtime by 30 percent, resulting in a $1.6 million reduction in labor costs.
- Centegra Health System is committed to developing a relationship-based care model and the use of agency nurses is sometimes a barrier to this form of patient care. With Kronos, the organization can offer its patients a more personalized care model. Additionally, fair and balanced schedules generated by Kronos enable improved employee engagement.
- Prior to Kronos, Centegra Health System used paper-based schedules that were inefficient and not aligned with patient demand. When it came to filling shifts, equitable practices were not consistently applied creating an undesirable perception of favoritism, and when open shifts could not be filled, the organization relied on agency staff. Agency use was as frequent as 2,000 hours per month or roughly 10 full-time employees.
- Previously, there was a lack of consistent enforcement and adherence to pay policies and practices even though a consistent set of policies existed.
- Through enhancements in employee empowerment, Kronos is helping Centegra Health System in its pursuit of Magnet designation, a recognition bestowed by the American Nurses' Credentialing Center (ANCC) to hospitals that satisfy a set of criteria designed to measure the strength and quality of nursing.
Supporting Quotes
- Susan Murphy, chief nursing officer, Centegra Health System
"Kronos plays an important role in helping us optimize our key asset – the workforce – and subsequently enables us to enhance quality care, growth, and financial outcomes. The savings of $1.6 million is a significant gain through Kronos but we equally value improvements in employee empowerment, which Kronos supports as well."
- Brian Graves, global practice leader of healthcare, Kronos
"Centegra Health System is an innovator and takes all the right steps toward nursing development and has been consistently recognized as one of the best quality care providers in the nation. We are extremely pleased with our continued partnership and the results we've helped the organization achieve."
Supporting Resources
- Kronos is exhibiting at booth # 709 at the 43rd Annual Meeting & Exposition of AONE (American Organization of Nurse Executives) being held in Indianapolis from April 9-13.
- With more than 3,000 healthcare customers worldwide, Kronos remains committed to solidifying its leadership as the premier provider of workforce management solutions to the healthcare industry. Kronos recently welcomed Dr. Tim Porter-O'Grady, senior partner, Tim Porter-O’Grady Associates, Inc. to the board of directors of The Workforce Institute, Kronos’ think tank dedicated to discovering and advancing best practices in managing the workforce.
About Kronos Incorporated
Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 60 countries — including more than half of the Fortune 1000® — use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. To learn how Kronos uniquely delivers complete automation and high-quality information in an easy-to-use solution, visit www.kronos.com.
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© 2010 Kronos Incorporated. Kronos is a registered trademark of Kronos Incorporated or a related company. All other trademarks are property of their respective owners.
Contact
Indrani Ray-Ghosal
Kronos Incorporated
+1 978.947.3042
indrani.rayghosal@kronos.com