USA [change]

Deliver great customer service

as you control
labor costs.

Kronos for Retail

In today’s competitive retail environment, your success depends on the quality of service your customers receive and how well you deliver the experience they not only expect — but demand. It’s critical to provide a consistent shopping experience to drive same store sales, increase basket size, and grow your brand loyalty.

To deliver exceptional service you need to recruit, select, and retain best-fit employees who can provide the highest level of engagement and quality service customers expect from your brand. It’s the new norm where customers set the bar on customer service expectations. At Kronos, we’re uniquely positioned to help you follow through on your customer service promise with our retail-specific suite of workforce management solutions.

Kronos for Retail provides the tools to effectively manage your workforce to control labor costs, improve workforce productivity, and minimize compliance risk. Hundreds of retailers around the world use Kronos for Retail to fuel growth, increase market share, and improve customer loyalty.

Resources

Retail Resource Library

Press/Media
Hannaford Bros. Co. Expands Use of Kronos with Addition of Analytics and Next Generation User Interface

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A long-standing user of Kronos, Hannaford added the Kronos labor analytics solution to gain real-time visibility into store performance across the entire enterprise.
Press/Media
Retail Hiring Down in April; Partly a Result of Early Warm Weather Hiring in February

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The Kronos Retail Labor Index edged down to 3.8 percent in April from a March level that was revised three-tenths lower.
Press/Media
RIS: Successful Scheduling - The Container Store

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The Container Store uses advanced workforce management tools to align store staffing with customer traffic. The result - a superior shopping experience.
Research
Capitalize on Competitors' Poor Service Through Superior Workforce Management

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In-depth research has proven that friendly, attentive staff are critical to creating a positive impression. Read more and learn how you too can boost service through workforce management.
Research
RIS News Custom Research - WFM on the Fast Track

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Custom research shows the growing urgency among retailers to find ways to optimize workforce management and get ahead of the competition.
Research
Driving Out the Hidden Costs in HR Processes

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There are substantial costs hidden in managing the workforce that many retailers and hospitality companies are overlooking. An integrated workforce management system sharply reduces these costs through automation and integration. Find out how to eliminate and reduce hidden HR costs.
Research
Five Best Practices to Retain High-Quality Employees

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The cost of hiring and training a new employee can range from 24 percent to 200 percent of a departing employee's annual compensation. Taking a few simple steps can help boost the bottom line. Read five best practices to helping retain employees.
Research
Preparing For the Mobile-enabled Workforce

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Adopting a thoughtful and measured approach to the mobile workforce can help retailers benefit from the scaling opportunities smartphones offer.
Press/Media
Pep Boys' New Workforce Management Tool Improves Customer Satisfaction

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Learn how Pep Boys rely on Kronos to help managers schedule associates to accurately meet customer demand for automotive services. To do this, Pep Boys expanded the use of their Kronos solution to include forecasting and scheduling. A key factor in this decision was the Kronos next generation user interface (UI).
Product Info
Kronos Cloud Services Brochure

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Kronos Cloud Services provides an alternative to in-house IT support by handling the technical issues of managing, monitoring, and even hosting the Kronos solution, allowing you to focus on growing your business.