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And optimize your people.

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Kronos for Financial Services

Kronos for Financial Services helps financial institutions of all sizes increase operational efficiencies, boost profit margins, and deliver a quality customer experience.

Let Kronos help you manage your most valuable and strategic asset — your workforce — to gain the competitive edge you need to get ahead. And stay there.

Learn more:

  • Transforming the Retail Bank Branch

    As more consumers embrace digital banking, branch traffic is on the decline. This means banks must rethink traditional approaches to hiring, staffing, managing, and engaging branch employees in order to effectively balance customer service with operational efficiency. Learn how innovative workforce management practices — and supporting technology — can help banks attract, hire, engage, manage, and staff the right employees to deliver a superior branch experience while controlling costs and improving performance.

  • The Secret to Banking Service Excellence: Workforce Optimization Is the Key

    Learn how workforce management technology can help banks with better workforce planning, enhanced execution at the branch and operational level, and continuous improvement for ongoing service excellence.

  • Fiscal Cliff Averted: What’s Next for Financial Services?

    Financial institutions of all sizes today find themselves in a perfect storm of adverse conditions: shrinking revenues, high operating expenses, complex compliance requirements, and increased competition — from new, nontraditional sources. Fiscal pressures alone are at historic proportions — with revenue constrained by a struggling economy, margin rate compression, and an overall decline in traditional income channels. Clearly the imperative is to increase revenue while cutting costs, but how can today’s financial services institutions do more with less?

  • Transitioning Your Branch Workforce to a Service Culture

    After a decade of promises to put the customer first, banks today are starting to make good with material improvements to the customer experience. Innovative banks have added both physical and digital assets and are leveraging automated workforce management to ensure that the bank’s frontline resources are making customer engagement a priority.

    In this executive report, IDC Global Retail Banking Research Director Jerry Silva reveals what top bank industry performers are doing to differentiate themselves competitively within the environment of this “new normal.” These organizations are embracing automated workforce management solutions to make sure the right people are in the right place at the right time to better serve branch customers. And they’re even using workforce management to address the challenges of compliance risk and turning it to their advantage in employee retention.

    You’ll also learn about the biggest focus area of bank branches today and what types of investments banks are seeing from their mobile solutions — plus get some solid advice on how integrated workforce management can help your banking organization meet future workforce and customer experience challenges.

  • Kronos for Financial Services Solution Guide

    This guide outlines the assets and strategies necessary to gain a competitive advantage.

    Learn the key areas in which Kronos for Financial Services can help your organization achieve its business goals, including:

    • minimizing overall costs
    • driving operational efficiencies
    • managing workforce compliance
    • delivering increased customer satisfaction

    Download the Kronos for Financial Services Solution Guide now.

  • The Value of Insight: Driving Efficiency and Reducing Cost in Financial Services

    As the cost of doing business comes into ever-sharper focus the banking sector stands alone in not pursuing the use of the latest workforce management technologies to inform decision-making. For the COO, CFO or CIO, the potential to positively impact business performance is an opportunity that cannot be ignored.

  • The Total Financial Impact of Employee Absences — Executive Report for United States

    The results of this 2014 survey conducted with SHRM will astound you. The total cost of employee absence can reach up to 22% of base payroll; this figure includes both direct costs, like employee pay, and indirect costs, like replacement expenses, overtime, and net lost productivity.

  • Wage and Hour Challenges for the Salaried Nonexempt Workforce

    The whitepaper featuresinsights from Paul DeCamp, Partnerand National Chair of the Wage andHour Practice Group at JacksonLewis LLP.

    This whitepaper explores:

    • Two high-cost class actionlawsuits based on Wage and Hourviolations
    • The causes of such litigation
    • The unique challenges associatedwith salaried nonexempt workers
    • Strategies for creating andmaintaining a compliantorganization

    Learn how to steer yourorganization clear of costly – andpreventable – wage and hourlitigation.

  • Frontline Sales and Service – Execution is Everything

    Financial institutions today are wrestling with a dilemma. Revenue is plummeting as a result of the struggling economy, margin rate compression, and lost transaction fees. Operating expense, especially for branches, is soaring. Meanwhile, customers have more banking choices than ever — and are taking advantage of them. In the crosshairs of this dilemma, banks are seeking new ways to grow revenue and control cost. But how to do more with less? As the banking industry is discovering, the answer can hinge on the experience of customers with frontline employees. 

  • Kronos for Contact Centers

    Even if you already use contact center solutions for tasks such as forecasting, real-time schedule adherence, performance management, and training, Kronos for Contact Centers delivers workforce management solutions that close critical gaps in your effort to optimize your workforce. And considering that labor typically accounts for up to 75 percent of a center’s operating costs, it’s an effort worth undertaking. Closing these gaps can mean identifying and hiring quality workers and keeping attrition rates low so you can deliver consistently high levels of service to customers. Kronos for Contact Centers can help drive employee engagement, manage absence to control cost, and manage all time worked (including agent off-switch time) to help minimize compliance risk — all while integrating with critical contact center systems.