Kronos for Business Services

Even if you already use contact center solutions for tasks such as forecasting, real-time schedule adherence, performance management, and training, Kronos for Contact Centers delivers workforce management solutions that close critical gaps in your effort to optimize your workforce. And considering that labor typically accounts for up to 75 percent of a center’s operating costs, it’s an effort worth undertaking. Closing these gaps can mean identifying and hiring quality workers and keeping attrition rates low so you can deliver consistently high levels of service to customers. And then drive employee engagement and manage absences to control costs as well as manage all time worked to help minimize compliance risk.

Kronos Incorporated today unveiled a new suite of cloud-based workforce management solutions aimed at small and midsize businesses (SMBs). The new Kronos® Workforce Ready™ suite enables SMBs to stay competitive by providing single-source access to real-time employee data.

This Analyst Insight, looks at how top performing organizations are taking advantage of automation, integration and analytics tools to help them optimize their workforce and achieve heightened levels of business performance.  Take the case of Kronos customer PUMA North America. By automating data collection of time and attendance, implementing automated scheduling, and integrating point of- sale and other productivity information with their workforce data, PUMA was able to deliver key insights to store managers and improve overall business performance.  At its most powerful, workforce analytics becomes an invaluable process the business relies upon to guide their decision-making. Analytics is not merely data – is about the process of turning data into information, information into insight, and insight into action. 

The whitepaper features insights from Paul DeCamp, Partner and National Chair of the Wage and Hour Practice Group at Jackson Lewis LLP.

This whitepaper explores:

• Two high-cost class action lawsuits based on Wage and Hour violations
• The causes of such litigation
• The unique challenges associated with salaried nonexempt workers
• Strategies for creating and maintaining a compliant organization

Learn how to steer your organization clear of costly – and preventable – wage and hour litigation.

Commissioned Forrester study estimates risk-adjusted, three-year savings at $3.9 million. *   In this summary of a commissioned study conducted by Forrester Consulting on behalf of Kronos, you’ll discover how customers that deployed the Kronos Workforce Central® suite were able to increase productivity, control payroll and labor costs, and the positive impact it had on their return on investment.  You’ll learn about the financial impact of replacing an organization’s existing and decentralized legacy tools and applications – many which rely on manual, paper-based processes – with Workforce Central.   *The Total Economic Impact of Kronos Workforce Central Suite, a commissioned study conducted by Forrester Consulting on behalf of Kronos, September 2011. (Based upon ROI of Kronos customers studied. Individual results may vary.)

Moving beyond yesterday’s solutions in workforce management.  In this white paper, you’ll learn about the latest advancements and trends in time and attendance and workforce management software. You’ll discover how these new technologies and techniques can improve user adoption that results in more streamlined processes for HR and less work on the front end of the payroll process. And you’ll see firsthand how operations, managers, and supervisors spend less time on administrative workforce management tasks.  Download this paper to learn how automated, accurate data collection integrated with payroll, leave, scheduling, and absence management solutions can make it easier to drive a consistent and repeatable process throughout your organization.   

Download this American Payroll Association (APA) Trendline Survey results article to find out why nearly 68 percent of respondents say they could be more productive — and nearly 73 percent say their jobs would be easier — with mobile technology.*

Learn how mobile applications give managers and employees the power to work more effectively and better manage their schedules and work time remotely — from anywhere at anytime.

*Summer Blackwell, "Survey Explores Link Between Mobile Technology and Productivity," PAYTECH, August/September 2011, 55.

A Checkup for FMLA ComplianceFinding a Remedy for Managing FMLA Compliance WHITE PAPERBalancing your business, employee rights, and FMLAAs an executive, manager, or supervisor, you need a reliable workforce in order to achieve your business goals. And at the same time you need to comply with employment laws that are de

Many organizations overhaul processes or introduce new technologies, but don't prepare the people who will be impacted by the change. This guide helps organizations move successfully from one state to another, assisting people make changes, such as adopting new processes and new technologies.

Learn how to get executive support for an automated time and attendance solution by gathering the insight, evidence, and support you’ll need to present a persuasive proposal for change.

An automated time and attendance solution can make your company’s people more productive and save the organization money, but how do you convince your executive stakeholders to commit to change? Ever made a time and attendance or other data automation proposal to management and had it rejected, even though you were convinced you had provided overwhelming evidence of the benefits of, and the acute need for, the recommended solution? Ever made a proposal only to have it linger at the bottom of your IT department’s list of priorities — without hope of having it come up for serious discussion, much less implementation, for years to come?

If you’re building a business case to justify an automation solution for the first time – or even if you’re a pro at it – start with this guide.