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Kronos for Business Services

When it comes to providing high-quality services to your customers, your people are your most important asset. Whether your organization provides field and contract services, professional services, or is a not-for-profit, optimizing your people is critical to gaining a competitive edge. That’s why services organizations of all sizes across the globe turn to Kronos.

With our innovative and easy-to-use solutions, you can keep employees engaged and productive. You can also provide frontline managers with the tools and visibility they need to measure and monitor performance. Whether your employees are remote, mobile, or onsite.

Learn more:

>> Contract Services >> Field Services >> Nonprofits
  • Video Case Study:  Asurion

    Asurion uses Kronos to manage their different worker types, and is now taking that model globally and in the cloud.   Discover how Kronos fit into their strategic infrastructure model, freeing up time needed to dedicate to their core operations, providing quality customer service.

  • The Total Financial Impact of Employee Absences — Executive Report for United States

    The results of this 2014 survey conducted with SHRM will astound you. The total cost of employee absence can reach up to 22% of base payroll; this figure includes both direct costs, like employee pay, and indirect costs, like replacement expenses, overtime, and net lost productivity.

  • Why It's Time to Evaluate Your Timekeeping System

    Trying to manage today’s workforce with outdated tools drags down productivity, raises costs, and increases your risk of noncompliance. And, it’s making your job harder. Learn how modern, cloud-based HR, timekeeping, and payroll solutions can help you manage all of your employees in ways that inspire them to succeed – from pre-hire to retire.

  • Wage and Hour Challenges for the Salaried Nonexempt Workforce

    The whitepaper featuresinsights from Paul DeCamp, Partnerand National Chair of the Wage andHour Practice Group at JacksonLewis LLP.

    This whitepaper explores:

    • Two high-cost class actionlawsuits based on Wage and Hourviolations
    • The causes of such litigation
    • The unique challenges associatedwith salaried nonexempt workers
    • Strategies for creating andmaintaining a compliantorganization

    Learn how to steer yourorganization clear of costly – andpreventable – wage and hourlitigation.

  • Kronos for Contact Centers

    Even if you already use contact center solutions for tasks such as forecasting, real-time schedule adherence, performance management, and training, Kronos for Contact Centers delivers workforce management solutions that close critical gaps in your effort to optimize your workforce. And considering that labor typically accounts for up to 75 percent of a center’s operating costs, it’s an effort worth undertaking. Closing these gaps can mean identifying and hiring quality workers and keeping attrition rates low so you can deliver consistently high levels of service to customers. Kronos for Contact Centers can help drive employee engagement, manage absence to control cost, and manage all time worked (including agent off-switch time) to help minimize compliance risk — all while integrating with critical contact center systems.

  • Kronos for Field Services Industry Brief

    When you’re operating with a large, dispersed field-based workforce, you need exceptional visibility into your workforce. You need to be able to monitor workers who perform their jobs where they are delivering service — in the field. Are you placing the right technician or agent with the right skills in the right place at the right time? Are workers taking meals and breaks as required by regulations? Are they reporting their time accurately? Do you have tools in place to empower agents to deliver the level of service that results in satisfied customers? The Kronos® for Field Services Industry Brief explores how Kronos can provide solutions to these questions and help you optimize your field-based workforce.

  • Kronos for Contract Services Industry Brief

    For contract services organizations, time really is money. An accurate accounting of all hours worked can make the difference between making a profit or losing money on a contract. And when a worker is absent, your ability to identify a best-fit, best-cost replacement worker and get that employee out to the job fast is the difference between being hit with a penalty and maintaining a positive, long-lasting customer relationship. Kronos® for Contract Services gives you visibility into your service labor costs and performance, helping you meet service levels and retain customers.

  • A Seat at the Table: Technology Brings Strategic Opportunity to HR

    Today, the most important asset for employers is their people. Many organization leaders overlook the strategic contribution of the professionals charged with cultivating that asset — the human resources department. Simply put, HR hasn’t had a seat at the boardroom table. But with recent advances in technology, HR, payroll, and information management staff can provide greater long-term value to their organization. Advances include workforce analytics, cloud technology, social media and mobile communications, and talent management applications. This paper outlines how HR can make use of these technology opportunities to benefit the entire organization.