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Rethinking Engagement: Motivating A Disengaged Team When The Odds Are Against You

Providing exceptional customer service is more critical than ever. Yet many retailers continue to struggle to create an engaged workforce in which associates are committed to their organization's goals. How bad is it? According to Gallup, only 13% of employees worldwide are engaged in their jobs — an alarming statistic given the importance of your workforce in fueling growth.

Thought leaders from Gallup and Kronos explore the latest research on employee engagement and shed light on opportunities where today's technology can help advance a more empowered frontline staff:

  • Best practices that inspire engagement to optimize the customer experience — fueling customer retention, profitability, and growth
  • Technologies available today that can help you better manage critical factors like employee turnover, absenteeism, and scheduling fairness

Webinar Replay Information

Recorded on:June 23, 2015


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