Top Restaurants Implement Kronos® Solutions to Deliver Ultimate Customer Experience
Claim Jumper, Elephant Bar Restaurant, and McMenamins adopt talent management solutions to select and hire exceptional employees
CHELMSFORD, Mass. — May 14, 2007 — Recognizing that a positive customer experience is the ultimate driver of success, leading restaurants are selecting talent management solutions from Kronos® Incorporated (Nasdaq: KRON) to select and hire employees. Dining establishments, in particular, must deliver a top-notch service experience for every patron, making factors such as employee fit, reliability, integrity, and character critical determinants to business growth. Respected industry leaders such as Claim Jumper, Elephant Bar Restaurant, and McMenamins Pub are using the Kronos talent management solutions to tackle industry hiring challenges and develop an exceptional workforce.
Overcoming industry-specific challenges with talent management solutions
The Elephant Bar Restaurant has selected the Kronos talent management solution to consistently and reliably hire the right people through a selection science that identifies the characteristics and traits that equate to great customer service. "As we strive to carve out a reputation based upon unforgettable service and quality, we will be depending on the Kronos talent management solution to help us identify the right people for the right jobs," said Marilyn Wineman, senior vice president, HR & Development at Elephant Bar Restaurant. "We expect that the behavioral-based assessments in the Kronos solution will enable us to quickly and efficiently hire dependable employees who are best suited to helping us create and maintain an exemplary guest experience from kitchen to tabletop."
Operating on the frontline, employees are the face of the organization and are responsible for increasing productivity and upholding high standards for customer service and quality. "We anticipate that the Kronos solution will remove a great deal of risk from the process of hiring and maintaining a superior workforce by helping us identify candidates who share our vision for superb service and unparalleled quality. With the Kronos solution, we will continue to raise the bar for superior customer service in a casual, relaxed atmosphere," said Lisa Kinsley, general manager of human resources at McMenamins Pubs and Breweries. "The Kronos solution will help us efficiently staff our new locations and maintain the unprecedented level of quality and service that continues to fuel our rapid growth."
"As we deal with the challenges of repeatedly selecting superior hires from a large pool of applicants, the Kronos solution will be instrumental in helping us pinpoint the best talent while also streamlining our entire hiring process," said Robert Ott, president of Claim Jumper Restaurants. "We expect significant increases in hiring productivity as the Kronos solution offers us the ability to screen applicants online and ultimately limit the amount of interviews required to identify the most qualified hires.
"While any customer-facing organization recognizes the importance of building a talented, dependable team of employees, the restaurant industry is especially dependent upon the interaction between employee and guest," said Chris Marsh, president of the Kronos Talent Management Division. "Behavioral-based assessments and other emerging tools are necessary to zero in on the best job candidates and match them with the specific goals and objectives of an organization. Talent management solutions not only impact the end customer experience but also tackle recurring industry problems such as employee turnover by eliminating risky hires from the start."
About Kronos Incorporated
Kronos Incorporated empowers organizations around the world to effectively manage their workforce. At Kronos, we are experts who are solely focused on delivering software and services that enable organizations to reduce costs, increase productivity, improve employee satisfaction, and ultimately enhance the level of service they provide. Kronos serves customers in more than 50 countries through its network of offices, subsidiaries, and distributors. Widely recognized as a market and thought leader in managing the workforce, Kronos has unrivaled reach with more than 30 million people using a Kronos solution every day. Learn more about Kronos at www.Kronos.com.
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