• Self-Help Services
• Hardware Support
• Customer Portal Overview

Self-Help Service Programs

A major component of Kronos' support plans are the Web-based Self-help Services available through the customer website. Whether you are interested in up-to-date product documentation, Live Online Support, Learning Quick Tips, Customer Forums, or other resources, our self-help portal provides straightforward access to our award-winning support, 24 hours a day.

Software Assurance: provides the latest available product releases, updates, and patches, including legislative updates.

Documentation: complete online documentation for most Kronos products via the customer website.

Remote Support: A Web-based screen-sharing application enabling Kronos support representatives to remotely view and fix the users' system issues.

Knowledge Base: online database with thousands of answers to questions about Kronos products.

Customer Forums: connect with other Kronos customers and benefit from their real-world experiences.

FAQs: commonly asked questions organized and continuously populated from the Knowledge base.

eCase Management: direct access to our online case management system.

Service Case Studies: provide you with an in-depth understanding of technology and how Kronos applications incorporate that technology.

SHRM e-Learning: SHRM's online educational environment featuring HR-related mini-courses facilitated by leading industry experts.

HR and Payroll Answerforce: provides instant, authoritative answers to all your HR- and payroll-related questions. Gain access to government compliance data, best practices, pay calculators and more.

Technical Advisories: technical alerts via our self-help service portal.

Learning Quick Tips: training tips delivered in short, self-paced modules users can view anytime online.

Brown Bag seminars: live online workshops on a variety of hot topics, based on recently reported support issues and current trends.

White papers: in-depth technical documents about Kronos technology and services.

Technical Insider: technology guide for best practices, procedures, and tools.

To be contacted for more information, please fill out the form below.
If you are a Kronos customer and need immediate technical support, do not use this general inquiry form. Please call Global Support at (800) 394-4357, press "0" and ask to speak with a customer care coordinator.

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If yes, what is your primary Kronos platform?
	None Altitude eForce Kronos e-Central (ASP) Kronos iSeries Central/Timekeeper AS ShopTrac/ShopTrac Pro Timekeeper C/S Timekeeper Central DOS Timekeeper Central UNIX Timekeeper Central VMS Timekeeper Central WIN Total Care TPS/Centra TPS/Character Unix TPS/Spectra TPS/Vista Visionware webTA WinSTAR Workforce Central 3.x Workforce Central 4.x Workforce Central 5.x Workforce Central 6.x Unknown Other
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	Less than 3 Mos. Less than 6 Mos. Less than 12 Mos. 12 Mos. or More
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Customers

• Register for access to the customer portal
• If you are a Kronos customer in need of immediate technical support, please call Global Support at (800) 394-4357.