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Kronos Hardware Support and Replacement Policy

Depot Exchange Service: a cost-effective equipment service option for customers comfortable installing their own terminals. We overnight a Kronos replacement unit in advance; when customers receive the replacement, they return their broken unit to Kronos for repair.

Depot Repair Service: for organizations that keep their own inventory of spare terminals on hand. Customers send broken terminals to Kronos, and we return within 10 business days.

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