Enhancing the Customer Experience Through Workforce Optimization
Differentiate or fall behind. That’s what it comes down to in an increasingly competitive retail environment where the in-store customer experience is what defines your business. Make your customers happy, and they’ll be more likely to spend their time and money in your stores — and less likely to shop elsewhere.
Any differentiation strategy based on the customer experience must start with the workforce. As customer demand and shopping patterns change every day, so must the level of service you deliver. At the same time, the workforce is also your largest controllable expense. If you don’t manage your labor costs effectively, you’ll see a negative impact on your bottom line.
Enter demand-driven workforce management. By more effectively hiring, managing, and optimizing the workforce based on engineered standards and best practices, retailers can deliver the service customers expect without sacrificing the bottom line. And in the process, create an operational advantage that few competitors can match.
Join us for this expert panel event led by Rob Garf of AMR Research, and you’ll also hear from Mike Farago of Hannaford Brothers, which has experienced significant benefits by integrating their standards-driven practices with demand-driven workforce management technology.
Learn how some of the biggest names in retail are turning to demand-driven workforce management in order to deliver a better customer experience and a better bottom line.
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