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Support Services

Support Services

Whether you have purchased Kronos products or are planning to, our bilingual support services will help you arrive at a complete solution for your organization. We can deliver tailored service options designed to meet your unique requirements, from experienced and dedicated support teams to self-help services — everything you need to support your Kronos solution.

Let us guide you to a support service plan that works best for you. Our Gold, Gold Plus, Platinum, and Platinum Plus plans are designed to provide increasing levels of support, depending on your business' specific requirements. Our dedicated support teams give you the direction you need to keep your Kronos applications running smoothly and continually returning value. And information tools available via the Kronos customer portal complement the telephone, email, and desktop streaming support to which you'll have access under each plan.

Kronos' support services plans entitle all customers to the latest available product version upgrades, updates and enhancements, and documentation released during the contract period. Each plan is backed by resources designed to protect your investment and support your goal of improving business performance.

Support Services

Software

Equipment

 

Technical Account Manager 24 x 7

         

Technical Account Manager
8 a.m.–8 p.m. local time (M–F)

         

Proactive Preventive Support

       

Complete Issue Tracking / Management

       

Site Visit

         

Phone Support

24 hours / 7 days / week

       

Senior Specialists

       

8 a.m.–8 p.m. local time (M–F)

   

Web-Based Expertise

SHRM e-Learning

   

HR and Payroll Answerforce™

   

Service Case Studies

   

Technical Advisories

   

Learning Quick Tips

   

Technical Insider

   

Brown Bag Sessions

   

Software Assurance

Patches

Service Packs

Upgrades

   

Legislative Updates

   

Web-Based Information

Remote Support

   

Customer Forums

   

Documentation

   

FAQs

Knowledge Base

eCase Management

Depot Services

Exchange - Next Day

         

Return and Repair

         

Request more information about our support services.

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